Faq page


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FAQs

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Frequently Asked Questions.
Here are some common questions awnsered from customers.

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International shipping is free for all orders above $35 USD or $3,95 USD for orders below $35 USD.

 

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Our warehouse ships out orders on a rolling basis, Monday-Friday. Orders typically ship within 1-5 business days after they’ve been placed. Friday afternoon and weekend orders typically ship out on Mondays. Most of the worldwide shipments arrive in 7-15 days, some products are shipped with ups+ and these products should arrive within 3-7 days after dispatch.

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Absolutely 100% safe! We put time and effort into making sure our security system is 100% safe and secure. With our secure online checkout, all your information is safely secured. All data is encrypted safely. No data is ever stored or seen by our team.

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Don’t worry! Your tracking number may take 1-3 business days to update from pre-shipment status.

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Note that orders ship within 1-5 business days after being placed.  

After your order has shipped, you’ll receive an email confirmation with the tracking number. Please note that your tracking number may take 1-2 business days to become active.

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If you accidentally placed an order with a wrong item/address, you will need to contact our Customer Service by emailing [email protected] in order to receive a resolution.

You’re not eligible for a return in the following situations:

– The order is not corrected within 24 hours of delivery
– The product is broken or it is not defective or is damaged because of use or neglect
– The product is not in the same condition when you received it.

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Still need help? Send us a note!

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For any other questions, please write us at [email protected] 

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